Services

Supporting AI adoption and practical use through three core pillars

The three business areas provided by AI Knowledge Works

Practical AI Training
Practical AI Training

A structured set of introductory, executive, and practical Copilot courses for learning how to use generative AI safely and effectively.

Security Training
Security Training

Practical programs that improve corporate security literacy, from information-security fundamentals to incident response.

Microsoft Training
Microsoft Solution Training

MCT-certified trainers provide hands-on guidance for Copilot, Microsoft 365, Azure, and related solutions.


A practical program with three courses by role, helping participants use generative AI safely while following rules.

Three courses: Introductory -> Executive -> Practical Work (Copilot)

Course 01 - Introductory

Introductory Generative AI Training

A foundation course for first-time users to adopt generative AI in work safely and confidently while following rules.

01

Differences between ChatGPT, Copilot, Gemini, and Claude

ChatGPT is useful for ideation, writing, and consultation; Copilot connects with M365 such as Outlook and Teams; Gemini works well with Google Workspace.

02

What generative AI can and cannot do

Can do: ideation, email drafts, summaries, meeting-note organization, plans. Cannot do: final legal or medical judgments, accurate confirmation of latest or confidential information.

03

Writing emails and replies

Polite client replies, scheduling emails requiring confirmation, apology, scouting, and follow-up emails.

04

Summarizing minutes and notes

Condense long meeting notes, extract key points, and create the next meeting agenda.

05

Planning and ideation

New product and service ideas, multiple social-post ideas, taglines, and promotional copy by target audience.

06

Using Excel and PowerPoint

Creating tables and charts in Excel and slides in PowerPoint.

07

Information that can and cannot be entered

Boundaries for personal information, contracts, estimates, invoices, IDs, passwords, API keys, and member numbers.

08

Following internal rules

Define approved AI tools, use business modes, consult responsible owners on important matters, set input criteria, and understand free versions as personal-use tools.

Course 02 - For Executives

Generative AI Adoption and Use Training for Executives - Copilot Edition

A course for designing generative AI use from a decision-maker perspective, covering adoption decisions, internal rules, data-leakage prevention, and ROI.

01

The current state of generative AI executives should know

Why companies should consider internal use now, the impact on management, and differences between ChatGPT, Copilot, Gemini, and Claude.

02

Work that may no longer need outsourcing

Simple designs, internal manuals, flyers, training materials, minutes, simple websites, logos, and business cards. It also helps address hiring difficulties.

03

Using AI to address labor shortages

Reduce routine work, shorten email writing and replies, automatically organize minutes and ToDos from meeting notes, and lower workload and turnover risk.

04

Work where adoption effects appear quickly

Complaint responses, apologies, sales emails, presentation materials, inquiries, and sales preparation.

05

Work where AI should not be used

Final legal judgments, personnel evaluations, and medical judgments.

06

How to have members use it

What all members should use, when to start with selected departments, and whether screenshots are allowed.

07

How to prevent information leakage

Free AI use, personal and customer information, SharePoint permissions, and handling confidential documents.

08

Creating internal rules for generative AI use

Approved AI tools, prohibited actions, review flow, responsible owners, and checks before external submission.

09

Adoption roadmap

Start with executives -> one department -> measure effects -> establish rules -> company-wide rollout.

10

How to think about ROI

License costs, reduced labor and outsourcing costs, shorter work time, and improved work quality.

11

Traits of companies that fail with AI adoption

No ownership, no rules, no responsible person, no education, and no permission management.

12

Work that increases in the AI era

Quality and standards checks for AI outputs, second opinions on AI-generated work, and confirming context customers cannot fully communicate to AI.

Course 03 - Practical Work

Practical Generative AI Training for Work - Copilot Course

A practical course for using Copilot directly in daily work across Outlook, Word, Excel, Teams, PowerPoint, and more.

01

Copilot fundamentals

What Copilot can do, differences from ChatGPT and Gemini, and its relationship with Microsoft 365.

02

Business use cases

Emails, minutes, documents, slides, contracts, and more.

03

Using Outlook

Client replies, request emails, polite refusals, trust-recovery responses, and analysis of received-email intent.

04

Using Word

Contracts, notices, reports, summaries, and manuals.

05

Using Excel

Customer lists, progress tables, comparison tables, analysis, organization, Gantt charts, and graphs.

06

Using Teams

Meeting notes, minutes, ToDo organization, and meeting summaries.

07

Using PowerPoint

Seminar materials, proposal explanations, and internal documents.

08

Security

Information that can be entered, personal/customer/contract information, differences from free AI, and confidentiality obligations.

09

Creating internal rules for generative AI use

Approved AI tools, prohibited actions, review flow, responsible owners, and pre-submission checks.

10

Hands-on exercises

Hands-on exercises based on real work scenarios.

11

SharePoint・OneDrive

Where to store documents and how to manage permissions.

12

Work that increases in the AI era

Quality checks for AI-created documents, second opinions on AI outputs, and drawing out context customers could not fully communicate to AI.


Practical programs that raise security literacy across the organization

Information Security Fundamentals Training

Learn security fundamentals every member should know, including password management, phishing countermeasures, and information-leakage prevention, through real examples.

Targeted Attack and Ransomware Countermeasures

Learn the latest methods and countermeasures for rapidly increasing cyberattacks, using real cases to strengthen organizational defenses.

Incident Response Training

Practice the flow from initial response to reporting and recovery during security incidents, building an organization that can respond calmly.

Security in the Generative AI Era

We support guidelines for safe use of generative AI tools such as ChatGPT and information-leakage prevention, building security policies fit for the AI era.


Practical training by an MCT (Microsoft Certified Trainer) certified instructor

* This is not official Microsoft training. It is an original curriculum provided by an instructor who holds MCT certification.

Microsoft 365 Training

Hands-on training for making the most of Microsoft 365 tools such as Teams, SharePoint, OneDrive, and Power Automate in daily operations.

Microsoft Copilot Training

A practical program for mastering Copilot in Word, Excel, PowerPoint, and Teams, integrating AI assistance into everyday work.

Azure Fundamentals and Practical Training

From Azure fundamentals to AI services such as Azure OpenAI Service, this training covers the knowledge needed for AI implementation in the cloud.

Microsoft Security Training

Strengthen corporate security using Microsoft Defender, Entra ID, Intune, and related tools. Learn zero-trust concepts and concrete implementation methods.


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